Privacy policy

1. Data processed on this website

• Account: name, e-mail address, password hash, plan (Free / Essential / Pro), billing history, optional affiliate attribution (referredByAffiliateId).
• E-mail verification: one-time token (24 h) to confirm the address.
• Web session: technical cookie nt.sid (authentication).
• Affiliation: nt_ref cookie (90 days) if partners consent or funnel with ?ref=; invite-only partner profiles (code, payout e-mail, IBAN, notes); partner terms acceptance; commissions (14-day hold).
• Cookie preference: local storage of your consent choice (browser).
• Forum: messages and metadata linked to the account.
• Linked desktop devices: device id, last activity, hashed opaque token.
• Payments: processed by Stripe; NEPTUNE TR does not store card numbers.

2. Purposes & legal bases

• Account creation and management: contract performance / pre-contractual steps.
• E-mail confirmation and account security: legitimate interest / security obligation.
• Billing and subscriptions: contract performance and legal obligations.
• Partner program (attribution, commissions, payouts): contract performance / legitimate interest.
• Support (support@neptunetrader.eu): legitimate interest.

3. Desktop app (local-first)

By default, NeptuneTrader stores preferences, sessions, journal, and API keys (DPAPI-encrypted) on your machine (%AppData%\NeptuneTrader). NEPTUNE TR does not collect this data unless you voluntarily export it or link an account to sync plan entitlements.

4. Recipients & processors

• Hosting: OVH SAS (France / EU).
• Payments: Stripe (in live mode).
• Messaging: SMTP / mail for the neptunetrader.eu domain (OVH / Zimbra).

5. Retention periods

• Account: until deletion or erasure request, then legal archiving if required.
• E-mail verification tokens: 24 hours maximum.
• Web sessions: 7 days of inactivity maximum.
• Support e-mail: as long as needed to handle the request, then archiving per legal obligations.

6. Your rights (GDPR)

You have rights of access, rectification, erasure, restriction, objection, and portability where applicable. Contact: privacy@neptunetrader.eu (reply within one month maximum). You may also lodge a complaint with the CNIL.

7. Cookies

See the dedicated Cookies page.

Legal notice · Terms · Cookies